Testers know your customers

In the end your software will be used by multiple people. But how do you know these end users can or will actually use your product? What do you actually know about this user and how to optimize your software for this users? In this session I take you on a journey on how we got to know your customers. You will learn about 8 cheap or even free practices you can use to learn to know your customers and en users and improve your software with it.